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Return & exchanges

We hope that you are pleased with your order. If for any reason you are not fully satisfied, you can return any purchase (including reduced items) within 14 days of receipt.

We will arrange for a pick-up of your goods by TNT free of charge. They will collect from your home, work or alternative address. Keep in mind that refunds exclude the original shippingcost.

To return or exchange items, please send an email to [email protected] providing your name and order number. Then, use the enclosed pre-paid shipping label to send any item back to us, and find instructions below.

How to return or exchange an item or an entire order from EU

STEP 1: Please send an email to [email protected] providing your name and order number, mentioning the pick-up time slot and address of your choice. 

STEP 2: You will receive an email to confirm date and time for the pick-up of the goods.

STEP 3: Place the item(s) in the original shipping box and close the box and tape it securely.

STEP 4: Place the return information label and pre-paid return shipping label on the box over the prior delivery information.

STEP 5: TNT will pick up the goods. They will collect from your home, work or alternative address for free. Keep in mind that refunds exclude the original shippingcost.